Support
Contact us
Write to hi@disify.dev from the email your dashboard is registered to. Describe what happened and attach a screenshot if you have one.
Frequently asked questions
How do I log in to the app?
Enter the email your dashboard is registered to and the code from the email — or log in with your password. Accounts are created on the website disify.dev/povod. If the code email doesn’t arrive, check your spam folder.
How do I create a selection of companies?
In the app, tap “+ new” on the home screen; on the website, use the dashboard. A selection can be paused or deleted: companies already issued stay in your leads.
How do I connect my email and start a mailing?
Work mailboxes are connected in the dashboard on the website, and mailings are started from a batch there too. The app shows letters, client replies and mailings; you can reply and write new letters from it.
How does letter translation work?
A letter in another language is translated, and your reply goes out in the other person’s language. You can always open the original or turn translation off with the language icon in the letter header. For translation, the letter text is sent to a machine translation service.
Why am I not getting notifications?
The app has no push notifications yet — they are coming in the next update. Signals and new companies are shown on the home screen, and the Povod Telegram bot sends files and reminders if you linked it in the dashboard.
How do I pay or change my plan?
Payment and plan changes are only available in the dashboard on the website disify.dev/povod. There are no purchases in the app.
Can I protect the app with Face ID?
Yes: turn on Face ID in the app settings. Your iPhone does the check; biometric data never reaches us.
Does my Povod account work in Sguardo?
Yes. You can log in to Sguardo with the same email and password or with an emailed code — the workspace is created automatically.
An organisation doesn’t want to be contacted — what should I do?
Write to hi@disify.dev and we will exclude its data from batches.
Deleting your account and data
Write to hi@disify.dev from the email your dashboard is registered to, with the subject “Delete account”. We will delete the dashboard, selections, leads, connected mailboxes and letters within 30 days and reply by email. Details are in the privacy policy.
Documents
What data we keep and who we share it with is described in the privacy policy.